Hiscox policies are direct-bill. If your client's credit or debit card doesn't go through one month or upon renewal, Hiscox will contact them directly and copy you in on those communications.
Please note that all servicing requests for GL and PL policies should be submitted directly to Hiscox at this link: https://www.contacthiscox.com/partner/
If you need to follow up on this request once you've submitted it, you can reach the Hiscox team at
1-877-655-5177.