About

• How do I get appointed with Attune?
• What products do you offer?
• What states do you write in?
• Who are your carrier partners?

Navigating our Portal

• How do I navigate around the Attune portal?
• How do I reset my password?
• Where do I find a policy number?

Attune Logo files

• Attune Logos

Rewards + Promotions

• How can I change my email address that the gift card was sent to?
• How do I earn points?
• How do I enroll in the program?
• What happens after clicking “Redeem”
• What happens if I receive a decline?
• What is Attune Rewards?

Updating Agency Information

• Can my agency have specific contact emails?
• How do I add new users to my agency in the Attune Portal?
• How do I change my agency's address?
• How do I remove users from my agency?
• How do I request an Agent/Broker of Record (AOR/BOR) change?
• How do I update contact information on an existing account?

Commission

• Configuring your agency's banking and tax information to receive commissions
• How can I update my commission bank account?

File a Claim

• How can I report a Businessowners' claim?
• How can the insured report a Workers' Compensation claim?
• How can the insured report an AIG Commercial Excess Liability claim?
• How do I report a Coalition Cyber claim?
• Where should I or my client submit a Core Specialty XS FNOL/claim?

Loss Runs

• How do I obtain a Loss Run for a Core Specialty XS policy?
• How do I request loss runs for BOP?

Servicing IVANS

• How do I manage my Agency Downloads with IVANS Exchange Dashboards
• If I am having trouble with my Download, whom do I call for support?

Operational IVANS FAQ

• What happens when the Attune Policy Number has more than 25 characters?
• Can I get both the agent and insured copies of policy documents with eDocs &/or Messages?
• Why didn't I receive an IVANS Download file today?
• How often will lVANS Download files be available in IVANS Exchange?
• How are eDocs &/or messages received? If my agency receives both eDocs &/or Messages and traditional data download, can I expect to receive them at the same time?
• What if the producer code is >15 characters?

IVANS Account FAQ

• What will I see when I log into IVANS Exchange?
• Our agency receives IVANS downloads but do not know/unable to look up our IVANS ID (Y-Account). What should I do?
• How do I configure my agency management system to receive IVANS Download?
• What if I don’t have an IVANS Y Account?
• Do I Need to have an IVANS account to download? Are there any costs involved?

General Questions

• How does Attune Insurance Download Service work?
• Are there specific Agency Management Systems that can be used for IVANS Download?
• What Lines of Business are available for Download?
• What is the difference between Download, eDocs and Messages? Do eDocs &/or Messages overwrite my data?
• What is Download or Agency Download Service? IVANS eDocs &/or Messages Download Calculator?

Billing

• How do I access the schedule of invoices for BOP+?
• How can I unenroll from autopay for BOP+?
• How can I enroll in autopay for BOP+?
• Can the payment plan be changed for BOP+?
• What payment plans does Attune offer for BOP+?
• How can I pay for the BOP+?

Cancellations

• How can I reinstate a cancelled businessowners' policy?
• How do I cancel my policy?

Endorsements

CAT Underwriting Updates

Renewals

• How are renewals billed for businessowners' and excess policies?
• How do I know if a policy has been marked for non-renewal?
• Updates to Rating Plan for BOP
• What if changes need to be made to the renewal?
• What if my client does not want to renew with Attune?
• What is Attune's renewal process?

Quoting + Binding

• AIG/Blackboard Moratorium
• Attune BOP Appetite Highlights
• How can I edit my quote?
• How do I get a certificate of insurance (COI) for my businessowners' policy?
• Manually Quoting BOP or Worker's Comp During a Service Issue
• Underwriting Review FAQ

Billing

• How can I pay for my client’s EMPLOYERS® policy?
• What email address should I enter for PrecisePay?
• How can I enroll in autopay, and what is PrecisePay?
• Has payment been made?
• How can I obtain a copy of the insured's WC invoice?
• How does EMPLOYERS® bill?

Renewals

• How are Worker's Comp policies renewed?
• How are Worker's Comp renewal invoices billed?
• How do I request changes to a renewal policy?

Cancellations

• Can I reinstate my canceled policy?
• How do I cancel my policy?
• What is the process for cancellation notification?

Endorsements

• How do I endorse my worker's comp policy?
• How do I request a copy of a Worker's Comp endorsement?

Audits

• How are Workers' Compensation policies audited?

Quoting + Binding

• How do I edit my workers' compensation quote?
• How do I find out if a risk is eligible to be quoted?
• How do I find the correct Workers Compensation class code?
• What coverage options are available for my Workers' Compensation policy?
• What is the minimum payroll allowed?

Certificates

• How do I request a C105 or C105.2 certificate?

What to Expect Overview

• About Coalition's Cyber Insurance

Appetite and Eligibility

• Are there any differences between Coalition's admitted and surplus lines products?
• What businesses are not eligible?
• Who is covered?
• I've a business that had a cyber incident or breach in the past, can I still buy cyber insurance?
• What states is the Coalition Cyber product available in?

Quoting and Binding

• How long does it take to bind a policy?
• Why is the domain field important? What if the insured does not have a website?

Billing

• Are there any additional fees or surcharges?
• What are the payment options?
• Where can I find a copy of my invoice?
• When is my premium due?
• How does Coalition support Broker of Record (BOR) designations?

Renewals

• How do renewals work with Coalition Cyber through Attune?

Claims

• Will premium increase if an incident or claim is reported?
• What is the average paid cyber claim by Coalition?
• When should an insured report an incident or file a claim?
• Which vendors are on Coalition’s panel?

Billing

• Can the payment plan be changed?
• Has a payment been made?
• How does my insured register for the Liberty Mutual insured portal?
• How do I update my insured’s banking information?
• What forms of payment does Liberty Mutual accept?
• How does Liberty Mutual bill?

Endorsements

Billing

Core Specialty Excess

• How do I cancel my Core Specialty XS policy?