Here are a few common reasons why you may not have received an IVANS Download file:
- No activity: No transaction activity occurred within your book of business on a particular day.
- Time of day: Depends on when the carrier sends the download
- Technical issues such as system or cycle failure, or Download service interruptions.
- Sign into IVANS Exchange to see if Attune Insurance download has been received by IVANS, and is listed in your IVANS mailbox.
- If it is in your IVANS Mailbox, please contact your agency management system vendor. They will handle any troubleshooting.
- If it is not in your mailbox, please contact Attune Help Center or live chat in the Attune Portal.