How are eDocs &/or messages received? If my agency receives both eDocs &/or Messages and traditional data download, can I expect to receive them at the same time?

How are eDocs &/or messages received? 

eDocs are sent to your IVANS mailbox in your daily download.

If my agency receives both eDocs &/or Messages and traditional data download, can I expect to receive them at the same time?

This can vary by carrier and when you pick up your download. Due to the carrier’s system constraints and processing times, you might not receive them at the same time. For example, the carrier’s policy processing may be “real-time” whereas their data download may be processed in a daily “batch”. However, you should receive the data download and eDocs for the same client within 24 hours of each other.

Was this article helpful?
0 out of 0 found this helpful