What is the difference between Download, eDocs and Messages?
- Traditional “Download”
For decades many carriers have offered daily data download that will update specific data fields within the agency’s management system. It can include policy, claim or commission information.
This is a relatively new capability (formerly known as Activity or Alerts Notifications) that allows a carrier to send a document image as part of the daily download that does NOT update specific data fields within the agency’s management system. A common example of this would be a carrier sending a PDF image of policy declaration pages as an attachment in the daily download.
- A Message
like eDocs does NOT update the agency management system and is simply new information from the carrier, not an actual document. A common example would be a carrier sending a message informing the agency that their client is pending cancellation for non-payment of premium. They could send an actual copy of the intent to cancel (as an eDoc) or simply send a message without an attachment informing the agency.
Similar to data download, eDocs &/or Messages can be sent for all types of reasons including policy, billing, commissions, claims or even underwriting memos. Both eDocs &/or Messages are delivered to your system. Some Agency Management systems processing the eDocs &/or Messages will automatically attach the information to client records or even in some cases systematically add to the agency’s client portal, for example, policy documents.
How do eDocs &/or Messages differ from daily emails I receive from carriers?
- eDocs &/or Messages are intended to provide account-specific transactional information directly to your agency management system.
- Carrier emails that are transactional in nature usually require you to log in to their website to retrieve specific account information.
- EDocs &/or messages allow you to get the same information but remain in your agency management system so you can work more efficiently.
Do eDocs &/or Messages overwrite my data?
No, eDocs &/or Messages will not overwrite your data.